Welcome to SellYourPhone.com. Please read these terms and conditions carefully before submitting your sell order through our site. By submitting an order, you agree to be bound by these terms and conditions, as well as our terms of use.

We recommend printing and retaining a copy of these terms and conditions, along with the terms of use, for your future reference.

How the Contract Is Formed Between You and Us

Our site is intended for use by individuals registered with us and residing in Great Britain and Northern Ireland. We reserve the right to accept or reject orders from individuals outside these regions at our discretion.

Your contract with us will be established when we receive your sell order, which will include these terms and conditions along with our terms of use. For more information, please visit our “How It Works” page.

You must own all rights, title, and interest in any devices you send to us. Ownership of the device(s) will transfer to us upon receipt, in accordance with these terms and conditions, and after we have dispatched payment to you. At this point, a contract will be formed.

The contract is binding for both you and us, as well as our respective successors and assigns. You may not transfer, assign, charge, or otherwise dispose of the contract, or any rights or obligations under it, without our prior written consent.

We reserve the right to transfer, assign, charge, sub-contract, or otherwise dispose of the contract, or any of our rights or obligations, at any time during the term of the contract.

You may cancel the contract at any time before sending us the device (the “cooling-off period”), provided that:

• The contract was negotiated and concluded exclusively through distance communication (including telephone, letter, fax, or email).
• You are a natural person acting outside the purposes of any business.

During the cooling-off period, you do not need to provide a reason for cancelling the contract, nor will you incur any administration charges.

To cancel the contract, you must notify us in writing.

Please note that, except in cases where the device does not meet our terms and conditions, this contract cannot be cancelled once you have sent your device(s) to us (outside the cooling-off period).

PLEASE ENSURE THAT YOU ARE CONFIDENT IN SENDING YOUR DEVICE(S) TO US AND THAT YOU HAVE THE RIGHTS TO DO SO.

Consumers

By placing an order through our site, you warrant that:

• You are a resident of Great Britain or Northern Ireland.
• You are accessing our site from that country.
• You are legally capable of entering into a binding contract.
• You are at least 18 years old; or, if you are under 18, you have obtained your parent’s or guardian’s consent to sell your device to us for the indicated sum via our website.

You and your parents or guardians release us from any liabilities or claims that may arise if you send the device to us in breach of this warranty.

If you are dealing as a consumer, any provision of this contract that does not apply to consumers will not be effective. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, “consumer” refers to an individual who does not make this contract in the course of a business and does not hold themselves out as doing so, as defined by the Unfair Contract Terms Act 1977.

Businesses

By placing an order through our site, you warrant that:

• You are authorized to act on behalf of the registered business.
• You are based in Great Britain or Northern Ireland.
• You are accessing our site from that country.
• You are legally capable of entering into a binding contract.

Devices

Each device sold must match the make and model specified in the sale order and meet the following conditions:

Mint Condition:

The product must be in mint or new condition, immaculate with up to 5 hairline marks (1mm or less) on the housing.

Up to 2 very light scratches on the screen are acceptable.

No cracks, dents, scuffs, missing paint, pressure marks, screen burn, or dead pixels.

The handset must power on and be fully functional.

Home button, Touch ID, Face ID, and NFC must function correctly.

No signs of liquid damage.

Battery health must be 83% or higher, with all original parts included.

The handset must be a UK model with original software and hardware and should not be modified, jailbroken, or rooted.

Good Condition:

Products in good condition may have:

Multiple small scratches and up to 5 dents of 2mm or smaller on the housing.

Up to 3 scratches that are 1mm deep on the screen.

Minor dents, scuffs, chips, or missing paint may be present.

The handset must power on and be fully functional.

Home button, Touch ID, Face ID, and NFC must function correctly.

Battery health should preferably be 83% or higher.

The device must include all original parts.

The handset must be a UK model with original software and hardware and should not be modified, jailbroken, or rooted.

Bad Condition:

Products in bad condition may have:

Deep scratches on the screen.

More than 3 dents of 1mm or larger on the housing.

More than 5 very light scratches on the screen.

A cracked or damaged camera lens.

Battery health must be a minimum of 80%.

The handset must power on and be fully functional.

Home button, Touch ID, Face ID, and NFC must function correctly.

The device must include all original parts.

The handset must be a UK model with original software and hardware and should not be modified, jailbroken, or rooted.

Faulty/Broken:

Faults include, but are not limited to:

• The product must power on and show some signs of life, such as vibrating or making a sound when plugged in to charge.
• Physical damage (cracks, pressure marks, screen burn, bent frames, engravings, pixel discoloration, or dead pixels).
• Heavily scratched or grazed housing that requires replacement.
• Display with deep scratches that can be felt, delamination, deep chips, or cracked glass.
• Screen has lifted or is poorly fitted
• Dust under the screen and/or on the camera lens.
  Internal damage on camera lens
• Handset does not charge, freezes or is stuck in a loop
  Handset is not fully functional.
• Home button, Touch ID, Face ID, and NFC do not function correctly.
• Home button is cracked or damaged
• Power button is stiff, cracked or damaged
• Faulty mute button
• Spots on or faulty camera
• Telephoto lens fault
• Quiet microphone or earpiece
• No service
• Faulty proximity
• Accelerometer
• Overheats
• Wi-Fi and/or Bluetooth fault
• Signs of liquid damage.
• Battery health is less than 80%.
• Broken cameras or non-genuine parts replaced by third-party individuals.
• Broken or bleeding LCD (screen) or speaker/mic faults.
• Handset is a non-UK model, with modified, jailbroken, or rooted software and/or hardware.
• If we are unable to wipe your device (e.g., due to it not powering up), we may still recycle your device; however, we will not be able to offer any value for it.
• We cannot purchase your handset if it is barred, FMI (Find My iPhone) or account locked, has been tampered with, or is missing internal components.
• PLEASE DO NOT SEND accessories, as we will not be able to return them.

Data Risks and Precautions – Important

When sending your device to us, please be aware of the following important considerations regarding your data:

1. Release of Claims:
   • By submitting your device, you agree to release us from all claims, losses, or damages related to the device and any data stored within it. This includes personal details, SMS, photos, games, songs, or any other type of data (“Data”).
2. Responsibility for Data Security:
   • We accept no responsibility for the security, protection, confidentiality, or use of such data. It is your responsibility to ensure that, to the best of your ability, all Data is removed from the device prior to sending it to us.
3. Risk Assessment:
   • Although the likelihood of Data being accessed by us or any third party is low, we encourage you to consider the following precautions:
     • If your device is functional, we strongly recommend deleting all personal data before sending it.
     • If your device is non-functional and has a “remote wipe” feature, attempt to wipe the device prior to sending it.
     • If your non-functional device cannot be wiped but has a PIN lock, this will prevent unauthorized access. Anyone repairing the device will need to return it to factory settings, which will wipe the Data.
4. Non-Functional Devices:
   • Be aware that it may not be possible to delete Data from a non-functioning device. By sending a non-functional device, you accept the risk that it may still contain Data accessible to anyone who repairs the phone, including third parties to whom we sell the device for spare parts.
5. Data Transfer Practices:
   • While we do not accept liability for Data security, we generally do not transfer devices to third parties unless they agree to wipe the Data.

SIM Card Removal – Important

1. Cancellation of Airtime Contracts:
   • You are responsible for canceling any airtime contract associated with your device. We are not liable for any call costs incurred before or after we receive your device, or due to any other circumstances.
2. SIM Card Removal:
   • Please ensure that you remove your SIM card before sending your device to us. We do not accept any liability if a SIM card is sent with the device and charges are subsequently incurred. You will remain responsible for any such charges.
3. Non-Returnable SIM Cards:
   • Any SIM cards that we receive will not be returned to you.

Lost or Stolen Mobile Phones

Selling a mobile phone or device that you do not own may constitute a criminal offense. We adhere to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.

All mobile phones and devices received will have their IMEI/Serial numbers checked against the CheckMEND database (www.checkmend.com) to identify lost or stolen items.

If a device is found to be reported lost or stolen, we will notify you via email and quarantine the device for an initial period of 28 days (“the Quarantine Period”). Payment will be withheld until the CheckMEND record indicates that the device is not lost or stolen.

During the Quarantine Period, you must contact CheckMEND to validate your ownership and clear any lost or stolen records associated with the device. If the issue is resolved, your sale will be processed as usual.

If the device remains on the CheckMEND database as lost or stolen after the Quarantine Period, we are legally required to retain the device, possibly pass it to law enforcement, or dispose of it. You agree to this action, and no payment will be issued under such circumstances.

If you have received payment for a device later found to have ownership issues, you agree to reimburse us within 3 business days of a written request, pending further investigation.

We reserve the right to offset any amounts owed to us against any sums payable to you under this or any other contract.

You agree to fully cooperate with us regarding any ownership issues and may be contacted by law enforcement authorities.

We may disclose your details to the Police or other authorized bodies for investigative purposes. By entering this contract, you consent to the sharing of data for the prevention and detection of crime, arrest and prosecution of offenders, or recovery of stolen property.

Pricing

Prices listed on our website may change at any time without prior notice. All prices include VAT or other applicable taxes.

Once you place your order, the quoted prices are guaranteed for 14 days from the ‘Order Approved’ date, which is the date you receive a confirmation email from us. If your devices are received after this 14-day period, the updated current prices will apply.

Your Payment

What Payment Methods we Offer

We currently offer one payment method: Cash via Bank Transfer.

Once we receive your device, it will be fully tested within one working day to ensure it’s functioning properly (unless otherwise noted). Any issues identified during testing may affect the grading and the price we offer.

The grade of your device is determined by its functionality and condition, along with the model, which helps us establish the final offer. For more information on this process, please refer to our grading guide.

After testing and grading your device, we will contact you with the price we are willing to pay. If you accept the offer, we will transfer the agreed amount to your bank account within one working day of your approval. If you decide not to accept the offer, we will return your device to you.

Shipping Policy: 

We recommend sending your device using Next Day 1pm delivery, (you’ll need to pay for postage upfront, and we’ll add this cost to your final price). It is the seller’s responsibility to ensure that the device reaches us safely and in the same condition as described. 

We strongly advise using a secure and tracked delivery service when sending your device to us.

Please include the following details inside the parcel:

– Name

– Order Number

– Phone Number

Alternatively, you are welcome to drop off your devices at our Worcester store.

Our address is: iCrack 76 High Street, Worcester, WR1 2ET, UK.

Return Policy for Rejected offers:

 If we do not proceed with the purchase of your device, we will return it to the address you provided. The customer will be responsible for a postage fee of £8, which includes 1pm Next Day Special Delivery, with an estimated delivery time of 1-2 working days. The device will be dispatched only after we have received payment for this fee, and the customer must sign for the parcel upon delivery.

Events Outside Our Control

We cannot be held liable for any failure to fulfill, or delays in fulfilling, our obligations under a contract that arise due to circumstances beyond our reasonable control, including compliance with applicable laws or regulations.

Apple Activation Lock

If your device is activation locked, we will reach out to you with instructions on how to remove the lock. Please be aware that it may take up to a month for Apple to clear an activation lock. During this time, we will hold the device and reprocess it once unlocked. However, while the device is being held, it may be subject to price changes. If no contact is made within 42 days of initial testing, the device will be responsibly recycled and processed at the updated price for activation-locked devices, which is set at £0.

Counterfeit Devices

Please be advised that if we receive a counterfeit device, we will not be able to process any payment for it. In such cases, the customer will be responsible for covering any return postage costs. If we do not hear from you regarding the counterfeit device, it will be responsibly recycled after 15 days.