To process your order, please check that your contact details are correct. We will use this information to reach you and provide your final quote after testing your device.
Please make sure to wrap your device securely and package it well. We recommend using bubble wrap and sealing the box properly. It's important that your device arrives safely and in the same condition as when you sent it—safety is our top priority! It doesn’t need to look nice, safety comes first 😉
We recommend sending your device using Next Day 1pm delivery (you’ll need to pay for postage upfront, and we’ll add this cost to your final price). Please include your order number, name, and device inside the package so we can reach you. Shipping address: iCrack 76 High Street, WR12ET, Worcester, UK.
Once we receive your device, we'll correspond its arrival to the appropriate details. If there are any issues upon arrival, we’ll reach out to you immediately.
Your device will be fully tested within one working day of arrival to ensure it’s functioning properly (unless stated otherwise). Any issues found during testing will impact the grading and the price we offer.
The grade of your device is based on its functionality and condition. Along with the model, this will help determine the price we offer. For more details on this process, please refer to the grading guide. Final Offer Process/Pricing Confirmation/Final Price Offer/Pricing Proposal Once we finish testing and grading of your device, we will contact you with the price we are willing to pay for it. If you accept the quote and happy to move forward, we will transfer the agreed-upon amount to your bank account within one working day of your approval. If you are not satisfied with the offer and decide not to continue, we will return your device to you.
